Al Zahabi Furniture
Experience the Art of Fine Living
Experience the Art of Fine Living
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All products sold by Al Zahabi Furniture are brand-new, unused, and carefully crafted to meet high-quality standards. Many items are handcrafted by skilled artisans, while some are imported to offer a diverse range of premium designs. Ownership of the products remains with Al Zahabi Furniture until full payment is received. We strive to provide accurate product dimensions, colors, and images, with a tolerance of up to 5%, but minor variations may occur due to screen settings or natural material differences. Customers are encouraged to clarify any concerns regarding color, size, or material before placing an order, as Al Zahabi Furniture is not responsible for differences that fall within this acceptable margin. Ready-to-ship items are maintained in our warehouse in selected sizes and colors and are typically delivered within two working days. Larger or more complex orders may take up to four working days, and any stock-related delays will be communicated through email, WhatsApp, or phone call. Made-to-order items are custom-crafted at our in-house facility under professional supervision, allowing customers to select the size, fabric, color, wood type (MDF, solid wood, veneer), and leg design. Standard production and delivery for these items usually takes around seven working days, though delays may occur if materials are unavailable, in which case customers will be promptly informed.
At Al Zahabi Furniture, we offer reliable delivery options to ensure your furniture arrives safely and conveniently. Our professional delivery team can deliver, unpack, and assemble items in the room of your choice, removing all packaging materials. For smaller or remote deliveries, we utilize third-party couriers, who will deliver the items to your building entrance, with the responsibility of moving them inside your premises resting with the customer. We strive to ensure safe placement of all products; however, tight hallways, staircases, or elevator limitations may pose challenges. In such cases, we may request a limited liability approval before proceeding. Customers must verify that elevators and access points can accommodate their purchased furniture. If your building or community requires delivery approval, such as a move-in permit or gate pass, it is the customer’s responsibility to arrange these documents and submit them at least 24 working hours in advance. Delivery appointments must be confirmed with our logistics team at least 48 hours in advance. Missed or rescheduled deliveries less than 24 hours before the appointment may incur re-delivery charges. Customers may also pick up their orders directly from our warehouse with 48 hours’ prior notice, presenting a valid invoice and government-issued ID. Once collected, responsibility for safe transport and handling lies entirely with the customer or their courier. While we provide estimated delivery timelines at the time of purchase, delays may occasionally occur due to weather, traffic, technical issues, or other unforeseen circumstances. Our team will contact customers on the morning of the scheduled delivery, and if you are unavailable or unreachable, a re-delivery fee may apply. Customers are requested not to refuse delivery for minor delays or small defects; any issues should be reported within 24 hours for resolution, as unjustified refusals may result in storage charges. We maintain a strict policy against abuse or unprofessional behavior toward our staff, and any threats or misconduct may result in legal action. Additional charges may apply if delivery locations are inaccessible by standard vehicles, require alternative transportation, or involve carrying items above two flights of stairs without elevator access. Certain areas may also incur distance- or logistics-based delivery fees, which will be communicated during checkout or in-store. To ensure smooth delivery, customers must provide accurate contact and address information, ensure an adult (18+) is present at delivery, clear hallways and access paths, arrange vehicle access and parking, and keep pets away from the delivery area. Before ordering, customers should also verify that all doors, staircases, elevators, and hallways can accommodate the furniture, as Al Zahabi Furniture is not responsible for failed deliveries due to size restrictions.
At Al Zahabi Furniture, we are dedicated to providing high-quality, beautifully crafted furniture designed to your specifications. Because most of our products are custom-made, returns are generally limited and carefully managed to ensure fairness for all customers. To maintain hygiene, quality, and customization standards, certain items cannot be returned. This includes customized or made-to-order products, furniture that has been assembled or disassembled, and used bedding items such as mattresses, pillows, bed linens, and duvets. Products that have been installed, altered, or modified after delivery, as well as items without their original, unused packaging, are also not eligible for return. Returns are considered only in cases where there is a manufacturing defect or quality issue. If a product is damaged during delivery, customers must report the issue within 24 hours of receipt, providing clear photos or videos to support the claim. Once a return request is received, our customer service and technical teams will work closely with you to assess the situation and determine the appropriate resolution, ensuring that all concerns are handled professionally and fairly.
At Al Zahabi Furniture, all purchases are considered final, and refund requests are subject to management approval, evaluated on a case-by-case basis. If a refund is approved, it will typically be processed within 14 business days, with the refunded amount potentially subject to deductions for applicable transaction fees, processing charges, or service costs incurred. Refunds will be issued to the original payment method used, whether via bank transfer, credit/debit card, online payment gateway, or Easy Payment Plan (EPP). We strongly encourage customers to carefully review their orders before confirming, as products are custom-made and cancellations or refunds are limited. Orders may be canceled within 24 hours of purchase by contacting us through our official communication channels. For cancellations involving payments made via credit/debit card, online payment gateway, or EPP, a 5% deduction will be applied to cover non-refundable transaction processing fees. Customers who paid via cash or direct bank transfer are eligible for a full refund with no deductions. Once production or manufacturing has started, orders cannot be canceled under any circumstances, as the products are custom-made specifically for the customer. We advise all customers to review their orders carefully prior to confirmation to avoid any inconvenience. Please note that custom-made products are not eligible for return, exchange, or refund under any condition.
At Al Zahabi Furniture, we value our customers and are pleased to offer exciting promotions designed to enhance your shopping experience. Customers are eligible for free customization of their furniture up to a maximum value of AED 500, with the exception of MDF materials. Fabric upgrades are allowed only from the designated fabric label provided by Al Zahabi Furniture, ensuring quality and consistency in all customizations. Our Spin the Wheel promotion applies to all current offers, including seasonal and ongoing promotions at the time of purchase. To participate, customers must have a minimum invoice value of AED 2,999. Those who win a discount through this promotion can enjoy one of the following rewards: AED 200 off their next bill or AED 500 off their next bill, with no minimum purchase required for either reward. All promotional offers are subject to the terms and conditions outlined by Al Zahabi Furniture, ensuring a fair and transparent experience for every customer.
At Al Zahabi Furniture, we maintain strict warehouse procedures to ensure the safe storage and smooth dispatch of all products. Orders can be stored in our warehouse free of charge for up to 30 calendar days once they are ready for delivery. Beyond this period, storage charges of AED 15 per cubic meter per day (or part thereof) will apply, and any extended storage is subject to management approval and available warehouse capacity. All products are stored in a secure, climate-controlled facility to maintain quality. During the free storage period, Al Zahabi Furniture ensures that all items remain in perfect condition, and any damage caused by our staff will be repaired or replaced at our discretion. Once products are released for delivery or collection, Al Zahabi Furniture accepts no liability for damages that occur during transit, handling, or external storage. Orders not collected or delivered within 30 days of readiness, without prior arrangement, may be considered abandoned. In such cases, Al Zahabi Furniture reserves the right to deduct applicable storage and handling fees from any refundable amount or to forfeit the order entirely without refund, depending on the circumstances.
At Al Zahabi Furniture, all products come with a 2-year structural warranty from the date of purchase, covering defects in materials and workmanship under normal residential use. This warranty ensures the structural integrity of furniture frames and supporting components, providing durability and long-term quality. The warranty does not cover non-structural items such as foam, fabric, cushions, fillings, and upholstery, as these naturally wear out over time. Additionally, surface damage including scratches, dents, stains, fading, or minor color and texture variations is excluded. Damages resulting from misuse, neglect, poor maintenance, moving or relocation, exposure to moisture or sunlight, or any unauthorized modifications or repairs performed by anyone other than Al Zahabi Furniture or an authorized service provider are also not covered. Other exclusions include normal wear and tear, accidental or intentional damage, and environmental impacts such as sun, humidity, heat, or pests. To make a warranty claim, customers must notify Al Zahabi Furniture promptly within the 2-year warranty period, providing a valid proof of purchase along with clear photos or videos documenting the issue. Our technical team will carefully inspect the product to determine eligibility. If the claim is approved, Al Zahabi Furniture will, at its discretion, either repair the defective item or replace it with the same or an equivalent product. All warranty services are provided free of charge. Al Zahabi Furniture is committed to ensuring complete customer satisfaction by delivering high-quality products and reliable support throughout the warranty period.